Terms of Service
Last updated: August 2026
What Velkome is
Velkome is a booking platform connecting customers with independent personal service practitioners, including barbers, stylists, nail technicians, therapists, and trainers. Velkome is the booking infrastructure. The service itself is provided by the practitioner or shop.
Who these terms apply to
These terms apply to two groups of people:
- Shop owners and practitioners: individuals and businesses who use Velkome to manage their bookings and client communications
- Customers: people who use Velkome to make a booking at a participating shop
Acceptable use
Velkome may only be used for legitimate personal service businesses. The following categories are prohibited:
- Illegal goods or services of any kind
- Adult content, escort services, or sexual services
- Weapons, ammunition, or related accessories
- Controlled drugs or drug-related paraphernalia
- Gambling or betting services
Velkome reserves the right to refuse, suspend, or remove any shop that violates this acceptable-use policy, at its sole discretion and without prior notice. This list mirrors the categories prohibited under WhatsApp's Business Messaging Policy, which governs the messaging infrastructure Velkome relies on.
Availability
Velkome is provided on a best-efforts basis. We do not guarantee uninterrupted availability. We will aim to give reasonable notice of planned maintenance where possible.
Booking deposits
Some shops require a deposit to secure a booking. If so, you will see the exact amount before you confirm, alongside the total due on the day. The deposit is taken by Stripe, the shop's own payment processor, directly into the shop's account.
If you cancel your booking, the deposit is refunded. If you do not turn up for your appointment, the shop keeps the deposit. A shop may choose to refund a kept deposit at their own discretion; this is not guaranteed.
Subscriptions and cancellation
Shop owners subscribe to Velkome on a recurring basis. You may cancel your subscription at any time. Access continues until the end of the current billing period. Refunds for unused time are not provided unless required by law. Full pricing details are available on the Velkome pricing page.
New shops start on a free trial: no card is charged for your first ten completed bookings. Billing begins automatically once your tenth booking is completed, on the plan you chose when you picked it — this can happen from any booking a member of your team marks as completed, not only ones you complete yourself. If your tenth booking has not happened within 365 days of starting your trial, billing begins automatically at that point instead — whichever happens first.
Limitation of liability
Velkome is not liable for the quality, safety, or outcome of any service booked through the platform. The contractual relationship for the service itself is between the customer and the shop. Velkome's liability is limited to the amount paid for the Velkome subscription in the month in which any claim arises.
Contact
Questions about these terms: hello@velkome.app