Data Deletion Instructions

When you make a booking through Velkome, we store your phone number and name. You can request deletion of this data at any time. Here is how.

How to request deletion

1. Contact the shop directly. The easiest way is to reply to your booking confirmation message on WhatsApp, or to contact the shop through the details they provided at the time of booking.
2. Ask the shop owner to forward your request to Velkome. Tell them you would like your personal data (phone number and name) deleted from the Velkome system.
3. We will action the deletion within 30 days of the shop owner passing your request to us. You will not receive a separate notification from Velkome unless you have provided us with a contact method.

Can't reach the shop?

If you are unable to contact the shop, send your request directly to us at hello@velkome.app. Include your phone number and the name of the shop so we can locate your booking record. We will respond within 30 days.

What gets deleted

Your phone number and name are removed from our system. The booking record itself (date, time, service) may be retained in anonymised form for the shop's own records. It will no longer be associated with you.